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VA Northern California Health Care System strives to provide the highest quality care to the veterans we serve. We understand there may be times when a patients or their family members feel they have not receive the care or attention the expect and deserve. If the staff member at the point of service is unable to resolve your question or concern, please ask to speak to the supervisor or department manager. If that does not bring resolution, ask to speak with the Patient Advocate.
Patient Advocates
We have a designated Patient Advocate at each of our locations who is able to assist patients, family members or care givers with questions or concerns. Our Patient Advocates —
- serve as liaisons between patients and the medical facility
- act on the patient's behalf
- help patients understand their rights and responsibilities
Patient Advocate Contact Information
Chico Outpatient Clinic
- Eve See-Dutra, Room: 1009, Phone: (530) 879-5009
Fairfield Outpatient Clinic
- Maria Miller-Carelock, Room: A181, Phone: (707) 437-1957
Mare Island Outpatient Clinic
- Masako Ellis, Room: 2100, Phone: (707) 562-8204
Martinez Outpatient Clinic and Center for Rehabilitation & Extended Care
- Ruben Soto, Room: A112, Phone: (925) 372-2883
McClellan Oupatient Clinic
- Lori Guevara, Room: 2T05, Phone: (916) 561-7540
Oakland Outpatient Clinic
- Cliff Durham, Room: 287 Phone: (510) 267-7810
Redding Outpatient Clinic
- Bart Trantham, Room: C-33, Phone: (530) 226-7508
Sacramento VA Medical Center
- Leslie Anderson, Room: 103, Phone: (916) 843-7034
Patient Surveys
The Department of Veterans Affairs regularly surveys veteran patients to assess their perceptions of care through tools such as the Survey of Healthcare Experiences of Patients (SHEP). The SHEP survey assesses VA's quality of care and helps us to better understand patient expectations and needs.
After your visit or inpatient stay, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at one of our medical facilities.
Your feedback and comments help us to affirm our staff when they provide very good or excellent care and service and also help us identify the need for improvements.
If you have a concern or problem, we want to know about it. It makes a difference for you and for your fellow veterans. If we did well, let us know.
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