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VA Northern California Health Care System

 

Veteran Feedback

We recieve great feedback from our Veterans in Northern Californa. Below is some of that Veteran and family feedback. Do you have something positive you would like to share? Please email us and let us know how we're doing. Thank you.

What you're saying:

"Kenneth Baker is everything you could ever want from an employee. He is always in tune to the needs of the Veteran. He has full comprehension of the issue(s) He lends a sympathetic ear to the Veteran's frustrations. He has resolved several issues on my behalf for which I am extremely appreciative. It is obvious to me that he has a natural talent for what is needed for his position. I am sure that other Veterans that have needed his assistance have found him to be just the person inside the complexity of the VA organization that they needed. He has been quick to action and quick to get back to me regarding actions he has taken or information he has obtained. For me it is refreshing to know that I have someone in the VA I can turn to whenever I have a problem. I would like to see Kenneth get whatever the VA gives out to show appreciation. He should be topping the list for promotions when they become available."

- Veteran, Chico

First of all thank you for your thorough health care. I have never receive care like yours I've been going to VA since 2005. Thanks for letting me see Dr Bahten. I feel much better and tell her thank you so much. You guys are great!!!!

- Veteran Family Member, Sacramento

While waiting for my husband to complete an exam, I had the opportunity to observe your employee, Robert Mendoza. I was very impressed the way the your gentleman interacted with the patients. He was so professional, friendly and very helpful. He is an asset to your field.

- Veteran Family Member, McClellan

After my appointment Mr. Shelton and Mr. Soto walked me to complete registration and get the doctor appointments I needed as well as taking me to the pharmacy and showing me the facility. Everyone I encountered was supportive professional and caring even giving me their cell numbers in case I needed help. Words can't describe my thanks to these fellow veterans and civilian counterparts. Yesterday I could have been just another veteran life lost but thanks to the love and compassion of this team I am alive and on my way to recovering....

- Veteran, Martinez

I, on behalf of my late husband, would like to thank all the extended staff at this VA clinic. The care and courtesy by the nurses, lab techs, front desk and everyone else we or my husband encountered was great. My husband always spoke highly of his care and especially his "blood draw" that never bruised! We are grateful!"

- Veteran Family Member, Fairfield

Do you have something positive you would like to share? Please email us and let us know how we're doing