VA Northern California Health Care System
Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
Appointment scheduling and answers to your health, eligibility and benefits questions are just a phone call away through VETSConnect, our friendly, convenient and easy-to-use telephone care program.
Make, Change or Cancel an Appointment
For eligibility and benefits questions, or to make, change or cancel an appointment call and speak with a Health Benefits Advisor.
Available Monday through Friday, 8:00 a.m. to 4:00 p.m., excluding federal holidays.
Speak with an Advice Nurse if you have health care questions, or need help understanding your options or deciding what to do next.
Available 24 hours a day, 7 days a week.
- write down your symptoms and any questions you have prior to calling the advice nurse. This will help ensure you don't forget anything.
- Have paper and pen handy to write down names, numbers and any care instructions you may need.
- If you are experiencing a life threatening medical emergency, please call 911. Please be advised that the VA my not pay for this service.
You may use our automated reminder system to obtain information about upcoming appointments. For your convenience, this system will automatically call you four days ahead to remind you of your scheduled appointment. After listening to the recorded announcement, you may either hang up or you may wait for the prompt to cancel your appointment.
Additional Appointment Information
Please arrive at least 15 minutes before your appointment time.
VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.