Customer Service - VA Northern California Health Care System
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VA Northern California Health Care System


Customer Service

Patient Experience Office

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker.

Rochelle Huber, Patient Experience Chief

Rochelle Huber

Patient Experience Chief

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Patient Advocate Contact List

Location Patient Advocate Phone Mobile Room
Chico Kenneth Baker 530-879-5009 530-966-2254 1036
Fairfield Jennifer Algood 707-437-1803   A102
Mare Island Aundrey Williams 707-562-8391 925-250-4105 1015
Martinez Ruben Soto 925-372-2883   A112
  Ron Pierce 925-372-2883   A112
McClellan Marc Berner


Oakland BHV Cliff Durham 510-267-7810   287
Oakland OPC Cliff Durham 510-267-7810   287
Redding/Yreka Dennis Merritt 530-226-7508   D-05
Yuba City Mary McCree 530-751-4560   147
Sacramento Richard Hernandez 916-843-7034   1A034
  Francisco Carrillo 916-843-7034   1A034
  Andre Masuret 916-843-7034   1A036