Reporting Safety or Quality Care Issues - VA Northern California Health Care System
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VA Northern California Health Care System

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Reporting Safety or Quality Care Issues

We encourage our patients to report any safety or quality care issues you notice during your stay or visit. Examples of appropriate issues include —

 

  • patient rights
  • care of patients
  • safety
  • infection control
  • medication use and security
  • environment of care

Patient Safety Manager

Our Patient Safety Manager will appreciate the opportunity to address your concerns. You may contact the Patient Safety Manager at (707) 437-1982.

The Joint Commission

If your issues have not been addressed, you may contact *The Joint Commission to submit an anonymous complaint, or provide your name and contact information (to assist them if additional information is needed and to give you feedback).

Hotline: 1-800-994-6610

E-Mail: complaint@jointcommission.org

Fax: Office of Quality Monitoring - (630) 792-5636

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181