Women Veterans Health Care - VA Northern California Health Care System
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VA Northern California Health Care System

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Women Veterans Health Care

VA NCHCS Womens Health announcement

The VA is partnering with the American Heart Association to equip women Veterans with the resources they need to reduce their risk of heart disease. VA wants to empower women Veterans to take control of their heart health and lower their risk of heart disease.

For more information call VA NorCal Women's Health at 1-877-780-0555

NEW Medical Directors and the addition of Womens Health designated providers.

Leslie Farmer MD
A long-standing primary care physician in the VA, who is certified in Internal Medicine has been appointed as the new Medical Director for the Womens Healthcare program in Northern California. 

Anita Patil MD
Also a VA primary care physician and Air Force Veteran certified in Family Practice has been appointed as the Co-Medical Director for the East Bay which includes Martinez, Oakland, Fairfield and Mare Island VA clinics.

Designated Womens Health providers (DWHPs) have been added in several locations to provide better access for our female Veterans. Please see all DWHP provider names and locations below. In order to schedule an appointment please call 1-800-382-8387, or individual clinic location.

McClellan CBOC Inderpreet Rathore MD
Federico Doctor MD
Zoraida Soriano MD
Mather Estenys DelValle NP
Leslie Farmer MD
Fairfield Rinky Walia MD
Joann Basaran MD
Mare Island Joann Basaran MD
Redding Shanthi Dsouza NP
Chico/Yuba City Kong-Sibal MD
Oakland Anita Patil MD
Poornima Goyal MD
Martinez Rose Jacob MD

For questions regarding pregnancy or pre-conception counseling, please call Maternity Coordinator, Heather Able RN-C, at 916-548-2982

For questions regarding InVitro Fertilization (IVF) or other assistance, please call the Women Veterans Program Manager,  Nancy E. Brown Connolly PHD, MSN at 916-843-2828.

If you have NOT had a mammogram in the past 2 years, and want to schedule at the VA, please call our dedicated mammography appointment line at 916-843-7205, this is a voice mail scheduling system, you will receive a callback within 72 hours or call the Radiology Department at 916-366-5474.

 

Sites for mammography services (4)

  • VA Medical Center, 10535 Hospital Way, Mather, CA 95655
  • McClellan VA Outpatient Clinic, 5342 Dudley Blvd., McClellan Park, CA 95652
  • Redding VA Outpatient Clinic, 351 Hartnell Ave., Redding, CA 96006
  • Martinez VA Outpatient Clinic, 150 Muir Rd., Martinez, CA 94553

 

About the Program

Women who have served in the Armed Forces are eligible for a variety of veteran's benefits. VA actively encourages women to utilize the benefits due them. The Northern California Healthcare System (NCHCS) Women's Health Program provides services and facilities in 10 locations to meet the unique needs of our female veterans.

Services Offered

  • Women Veterans Primary Care Clinics
  • Maternity Care Co-ordination and Services
  • Mammography (Martinez, McClellan, Redding, Sacramento VAMC)
  • Psychological services
  • Psychiatric services
  • Gynecology services
  • Social Services
  • Genetic testing

Patients may be referred to other VA facilities or to the community for any service not available at NCHCS.

Mental health services for women with a referral include treatment for:

  • Post Traumatic Stress Disorder (PTSD)
  • Substance Abuse
  • Military Sexual Trauma (MST)

Our Women Veterans Program Manager advises and advocates for women Veterans. She can help coordinate all the services you may need, from primary care to specialized care for chronic conditions or reproductive health. VA health care for women Veterans includes:

Primary Care

  • General care includes health evaluation and counseling, disease prevention, nutrition counseling, weight control, smoking cessation, and substance abuse counseling and treatment as well as gender-specific primary care, such as cervical cancer screens (Pap smears), breast cancer screens (mammograms), birth control, preconception counseling, Human Papillomavirus (HPV) vaccine, menopausal support (hormone replacement therapy).
  • Mental health includes evaluation and assistance for issues such as depression, mood, and anxiety disorders; intimate partner and domestic violence; sexual trauma; elder abuse or neglect; parenting and anger management; marital, caregiver, or family-related stress; and post-deployment adjustment or post-traumatic stress disorder (PTSD).
  • Military Sexual Trauma (MST). Women-and men as well-may experience repeated sexual harassment or sexual assault during their military service. Special services are available to women who have experienced MST. VA provides free, confidential counseling and treatment for mental and physical health conditions related to MST. More information is available about MST from the national Women Veterans Health Care program and the VHA Office of Mental Health.

Specialty Care

  • Management and screening of chronic conditions includes heart disease, diabetes, cancer, glandular disorders, osteoporosis, and fibromyalgia as well as sexually transmitted diseases such as HIV/AIDS and hepatitis. Reproductive health care includes maternity care, infertility evaluation and limited treatment; sexual problems, tubal ligation, urinary incontinence, and others. VA is prohibited by legislative authority from providing either in-vitro fertilization or abortion services.
  • Rehabilitation, homebound, and long-term care. VA referrals are given to those in need of rehabilitation therapies such as physical therapy, occupational therapy, speech-language therapy, exercise therapy, recreational therapy, and vocational therapy. Homebound and long-term care services are available as well, limited to those meeting specific requirements.

 


Trust her to find answers

Women Veterans Call Center logo


Do you know your Veteran status? Do you have a Veteran ID card? Should you receive any benefits from VA, like the GI Bill? Do you know what health care benefits you have earned? If you do not know the answer to even one of these questions, the Department of Veterans Affairs (VA) has established the Women Veterans Call Center (WVCC) just for you.

The WVCC staff is trained to provide women Veterans, their families, and caregivers about VA services and resources. We are ready to respond to your concerns. The call is free, and you can call as often as you like until you have the answers to your questions. The Call Center is available Monday through Friday 8 a.m. - 10 p.m. ET, and on Saturdays from 8 a.m. - 6:30 p.m. ET.

Call, Chat, or Text Now Available.

Women Veterans can now connect with the WVCC through text messaging. Similar to the existing call line and online chat, women Veterans will be connected with WVCC representatives who can answer general questions about benefits, eligibility, and services specifically for women Veterans. By offering more ways to reach WVCC representatives, women Veterans can choose the most convenient way to get the information they need.

Online Chat.

WVCC chat allows women Veterans to go online and chat via real-time messaging with a WVCC representative. Access the chat feature by clicking the "Click here to chat online with the Women Veterans Call Center" icon below.

Chat Button for the Women Veterans Call Center

Text Messaging.

This new service enables women Veterans to text and anonymously chat with a WVCC representative. To get started, text 1-855-829-6636.

As both the chat function and text messaging are anonymous, please do not use personally identifiable information such as social security numbers. The WVCC online chat and text messaging is available Monday through Friday 8 a.m. - 10 p.m. ET, and on Saturdays from 8 a.m. - 6:30 p.m. ET.

She's your guide to VA.

All the representatives at the Women Veterans Call Center are women, and many are Veterans themselves. In addition to linking women Veterans to information, the Women Veterans Call Center makes direct referrals to Women Veteran Program Managers (WVPM) located at every VA medical center. The Women Veteran Program Manager helps the woman Veteran coordinate services.

Image of Women Veteran Call Center Poster

What will happen when I call the WVCC?

  • You will be connected to a trained VA woman staff member.
  • Call center staff will conduct a brief screening to assess your needs.
  • Women Veterans will be provided personalized information regarding health care services, VA benefits and services, and a package of information will be sent to their home.
  • You can call for yourself or for a women Veteran you know.
  • The call is free and confidential.
  • Contact information will be requested so staff may follow-up.

Over 672,000 women Veterans served.

VA has found that women Veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them. In response, the Call Center contacts women Veterans to let them know about the services they have earned. Since its launch, the WVCC has received nearly 82,796 inbound calls and initiated 1,297,595 outbound calls, resulting in communication with 672,815 Veterans through talking or leaving a message.


What will happen when I receive a call?

  • A trained WVCC staff member will identify themselves as working for the VA and ask if it is a good time to talk.
  • She will then ask if you are aware of your eligibility for benefits.
  • Women Veterans will be provided with information regarding health care services, VA benefits and services available, and a package of information will be sent to their home
  • Contact information will be requested so staff may follow-up.
Image of Women Veterans Call Center Business Card

 

Frequently Asked Questions

1.  Who can use the Women Veterans Call Center?

Any woman Veteran or person that has questions about services and benefits available to women Veterans in the VA may use the Women Veterans Call Center. 

2.  Can I call the Women Veterans Call Center if I am not registered with VA or enrolled in VA health care?

Yes, any women Veteran can use the Women Veterans Call Center, even if you are not registered with the VA or enrolled in VA health care.

3.  How do I know when I should call the Women Veterans Call Center?

You should call the Women Veterans Call Center if you have any questions about VA services or health care available to women Veterans.  You may also call the Women Veterans Call Center if you have concerns about your current VA health care services.

4.  How would I know if I am considered a Veteran?

You may be considered a Veteran If you served on active duty in the armed forces of the United States and was discharged or released under conditions other than dishonorable. You do not need to have wartime or combat experience to be considered a Veteran.

 5.  How do I use the Women Veterans Call Center service?

Simply call 1-855-VA-Women (1-855-829-6636) to be connected with a Women Veterans Call Center representative. Hours of operation are Monday through Friday 8:00 a.m. to 10:00 p.m. ET and Saturday, 8:00 a.m. to 6:30 p.m. ET.

6.  How do I use the Women Veterans Call Center chat feature?

Women Veterans can access WVCC chat through the Women Veterans Health Care Web site (www.womenshealth.va.gov).  The Women Veterans Call Center chat tab is located on the right-hand side of the website.

7.  Is there a cost to call the Women Veterans Call Center?

No.  The telephone number is a free service.

8.  Who answers my call to the Women Veterans Call Center?

VA contact representatives are women, and some representatives are Veterans.  All representatives are trained to provide information as it relates to services and benefits available to women Veterans.

9. Can I contact the Women Veterans Call Center if I am already receiving care in the VA?

Yes.  If you prefer, the Women Veterans Call Center representative can help coordinate care with your regular health care providers by connecting you with the Women Veteran Program Manager at the VA Medical Center closest to you.

10.  What happens when I call the Women Veterans Call Center?

When you call the Women Veterans Call Center, you will receive direct assistance from a trained VA contact representative.  Representatives are here to assist you with your questions, concerns and provide you with resources.  The contact representatives will work with you to provide you with the best course of action.  To better serve you, they may ask for information such as your name, telephone number and your address.  Contact representatives can provide direct referrals for VA services and help fast-track appointments with a Women Veterans Program Manager.

11.  What should I do if I have trouble connecting when I call the Women Veterans Call Center?

If you have trouble connecting with the Women Veterans Call Center, please check your phone connection.  If you are in a medical emergency or suicidal crisis and cannot connect, please call 911.

12.  Why should I enroll for VA health care benefits?

Women Veterans should enroll for health care benefits to ensure they receive the comprehensive benefits package offered through VA's national health care system.  VA offers comprehensive medical care, including any necessary medical outpatient and inpatient services.

Veterans can apply for VA health care enrollment by completing VA Form 10-10EZ, which takes about 15 minutes.  VA will then process the online or mail-in application.  The 10-10EZ can be obtained by call the Women Veterans Call Center at 1-855-VA-Women (1-855-829-6636).  You may also visit or call any VA health care facility or Veterans benefits office.  Please visit the Resource Locator at  http://www.va.gov/landing2_locations.htm to find the facility nearest you. 

13.   What VA health care resources are available to women Veterans?

The VA provides a full continuum of health care, including comprehensive primary care (care for acute and chronic illness and gender-specific care), specialty care, mental health care, disease prevention and screening, emergency care, and women's health specialty care (e.g., advanced breast and gynecological care, maternity care, and some infertility treatments). In addition, VA offers services such as inpatient medical/surgical/mental health care, physical rehabilitation, substance abuse treatment, long-term care, and pharmacy benefits. For more information on VA services provided to women Veterans, call 1-855-VA-WOMEN (1-855-829-6636). 

14. What are the most common reasons people call in to the Call Center? 

To learn about benefits and eligibility and to discuss issues they face like homelessness, maternity care, Military Sexual Trauma, and environmental exposures.

15.  Do you have issues you cannot resolve over the phone?  If so, what is the process for addressing those issues? 

At times, there are issues that the Call Center cannot immediately resolve.  In those cases, we research the best course of action/ locate the appropriate resources and call the Veteran back to help her address her issues and concerns.

16.  What should I do if I am in crisis? 

Call the Veterans Crisis Line.  The Veterans Crisis Line is a Department of Veterans Affairs (VA) resource that connects Veterans and Service members in crisis and their families and friends with information and qualified, caring VA responders through a confidential, toll-free hotline, online chat, and text messaging service. Veterans and their families and friends can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive support from specially trained professionals, 24 hours a day, 7 days a week, 365 days a year.

Contact Info

Location

  • Sacramento VA Medical Center
    Martinez Outpatient Clinic
    Mare Island Outpatient Clinic

Contact Number(s)

  • 855-829-6636

Hours of Operation

  • Monday - Friday
    8:00am - 4:30pm